Last update: 25/09/2025
This privacy statement applies to visitors, customers and users of the website www.thevandal.be, managed by The Vandal BVBA, located at Diksmuidelaan 361, 2600 Berchem, Belgium.
We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (AVG / GDPR). and other applicable laws.
- What data do we collect?
We collect only the data necessary for legitimate purposes, such as:
- Identification and contact information (name, address, e-mail, phone number).
- Account information (username, password).
- Order and payment information (products purchased, billing and shipping information, VAT/business number if applicable).
- Technical data (IP address, browser type, device data, cookies).
- Communications data (messages, complaints, reviews).
- Purposes and legal grounds for processing
We process your data for the following purposes:
- To correctly handle orders and deliveries.
- For customer management and communication.
- For payment processing and fraud prevention.
- To comply with legal obligations (e.g., tax retention obligations).
- For marketing communications (only with your consent).
- To improve the website and user experience.
- Retention period
We do not keep personal data longer than necessary:
- Order and billing information: 7 years (legal accounting requirement).
- Account information: as long as your account is active.
- Marketing data: until withdrawal of your consent.
- Sharing with third parties
We share personal data only with trusted parties who provide services on our behalf, such as:
- Payment Services (e.g., PayPal).
- Delivery services (postal and courier services).
- Technical and IT service providers (hosting, email, security, WooCommerce, YITH, Complianz).
We have signed a processor agreement with all processors. They may use data only on behalf of The Vandal.
- Security
We take appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access.
- Your rights
You have the right to:
- Requesting access to your data.
- Request correction or deletion.
- Withdrawing your consent.
- Request transfer of your data (data portability).
- Object to certain processing operations.
- Complaints
Are you not satisfied? You can always file a complaint with the Data Protection Authority (GBA).: www.gegevensbeschermingsautoriteit.be.
- Contact
The Vandal BVBA
Diksmuidelaan 361
2600 Berchem - Belgium
Website: www.thevandal.be
E-mail: info@thevandal.be
Tel: +32 485 44 57 52
