Frequently Asked Questions

If you have received a damaged or defective item, please report it as soon as possible via our return form > Return form. You have until maximum two months after delivery time to report any defects in writing.

Make sure that the product unworn is and in the original packaging zit before you return it. Upon receipt and review of your return, if the complaint is valid, we will return the item replaced free of charge or provide an appropriate solution.

At exchange we send the new product free of charge to you!

You can register for our newsletter and so always stay up to date on news, promotions and new launches.

This can have several reasons:

• There is a typo made.
• The voucher has expired.
• There is a error in the code crept in when creating.

In any of these cases, you can send an email to sales@thevandal.be, we will be happy to help you! 

You can enter the code at the checkout. At the top you will find a fill-in box to add the code.

Yes, the product image Always matches the product delivered. 

Keep in mind, however, that colors light may differ from what you see on your screen. This may be due to the colors of your screen or by a specific exposure on the photos. 

Yes, sizing may vary by style and product. Therefore, always check the size chart to the specific product to ensure the correct fit.

The correct size and fit can be found in the size chart below each product. Here are the measurements and a guide to choose the best size for you. We recommend checking these before placing an order. 

If you still have questions about this, please feel free to email us at sales@thevandal.be. 

• Maestro
• Bancontact
• iDEAL
• Mastercard
• Visa
• PayPal
• Apple pay
• Google pay
• Belfius
• KBC

We work with MultiSafepay, a reliable payment provider that guarantees 100% secure transactions.

Order on a business day before 2:00 p.m. and is the product in stock? Then send we your package same day yet! 🚚

Orders on weekends or holidays we send on the next business day.

For some products, such as collabs, we work with print on demand. This means that they are made especially for you, making the processing time slightly longer (usually 2-3 additional days). This is always listed with the product itself.

Should an unexpected stock problem or additional delay are, then we'll let you in on this 3 to 4 days know. 😊

The customer is responsible for proper packaging and shipping. We are not liable for lost returns.

Your return can be sent to The Vandal Headquarters at the address below.

The Vandal bvba
Dokter Vande Perrelei 51
2140 Borgerhout, Belgium

You have 14 days reflection period after delivery. The product must unworn and in the original packaging returned.

Fill us return form at > Return form

Return costs are for the customer. At exchange we will send a new product for free! 😊

At a return it becomes purchase amount repaid, excluding shipping costs, within 30 days on the same account.

Cfirst check your spam folder. If you did not receive a confirmation email, but the payment was processed, your order was probably successful.

When in doubt, contact us at sales@thevandal.be with your order details, then we'll help you out! 😊

Check your order and take within 14 days after receipt contact at sales@thevandal.be with your order information and photos of the item received. Make sure the product is unworn and in the original packaging sits before you return it.

In case of an exchange, we will send the correct product free of charge to you! 😊

Also, don't forget our return form fill out the form so we can help you as soon as possible.

> Return form

Some products continue in our collections and may get back in stock.

You can use your email me at the "out of stock" size. As soon as the product is back in stock, you will receive an email from us! 📧😊

Yes you can but before it has been shipped. Once your order is shipped we cannot cancel it and you have to send it back to us yourself.

Please fill out our return form is > Return form

Shipping costs for other countries?