{"id":57162,"date":"2025-09-30T19:22:39","date_gmt":"2025-09-30T17:22:39","guid":{"rendered":"https:\/\/www.thevandal.be\/?page_id=57162"},"modified":"2026-06-16T13:30:47","modified_gmt":"2026-06-16T11:30:47","slug":"retourformulier","status":"publish","type":"page","link":"https:\/\/www.thevandal.be\/fr\/retourformulier\/","title":{"rendered":"Formulaire de retour"},"content":{"rendered":"<section class=\"bde-section-57162-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-57162-102 bde-div width-normal\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-57162-104 bde-rich-text breakdance-rich-text-styles\">\n<p>Si vous avez d\u00e9j\u00e0 un compte dans notre boutique, vous pouvez <a href=\"\/fr\/mijn-account\/orders\/\">directement dans le r\u00e9capitulatif de ta commande<\/a>\u00a0demander un retour ou une r\u00e9tractation.<\/p>\n<\/div><div class=\"bde-shortcode-57162-101 bde-shortcode\"><div class='fluentform ff-default fluentform_wrapper_14 ffs_default_wrap'><form data-form_id=\"14\" id=\"fluentform_14\" class=\"frm-fluent-form fluent_form_14 ff-el-form-top ff_form_instance_14_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_14_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Formulaire de retour<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='57162' \/><input type=\"hidden\" id=\"_fluentform_14_fluentformnonce\" name=\"_fluentform_14_fluentformnonce\" value=\"1ccb1e0ebd\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/57162\" \/><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_14_email' id='label_ff_14_email' aria-label=\"Quelle est l&#039;adresse \u00e9lectronique utilis\u00e9e pour passer la commande ?\">Quelle est l'adresse \u00e9lectronique utilis\u00e9e pour passer la commande ?<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_14_email\" class=\"ff-el-form-control\" placeholder=\"Adresse \u00e9lectronique\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_14_input_text' id='label_ff_14_input_text' aria-label=\"Num\u00e9ro de commande\">Num\u00e9ro de commande<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Num\u00e9ro de commande\" data-name=\"input_text\" id=\"ff_14_input_text\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_14_dropdown' id='label_ff_14_dropdown' aria-label=\"Motif de la demande de retour\">Motif de la demande de retour<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_14_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_14_dropdown\"><option value=\"\">- Choisissez une raison -<\/option><option value=\"Kleur niet zoals verwacht\"  >La couleur n'est pas celle attendue<\/option><option value=\"Materiaal niet zoals verwacht\"  >Le mat\u00e9riel n'est pas conforme aux attentes<\/option><option value=\"Kwaliteit niet zoals verwacht\"  >La qualit\u00e9 n'est pas celle attendue<\/option><option value=\"Product past niet op de fiets\"  >Le produit ne s'adapte pas au v\u00e9lo<\/option><option value=\"Het product is anders dan beschreven\"  >Le produit est diff\u00e9rent de la description<\/option><option value=\"Verkeerd product geleverd\"  >Mauvais produit livr\u00e9<\/option><option value=\"Beschadigd of kapot geleverd\"  >Livr\u00e9 endommag\u00e9 ou cass\u00e9<\/option><option value=\"Vertraging in de levering\"  >Retard de livraison<\/option><option value=\"Product toch niet nodig\"  >Produit inutile de toute fa\u00e7on<\/option><option value=\"Geen reden\"  >Aucune raison<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_14_dropdown_1' id='label_ff_14_dropdown_1' aria-label=\"Je souhaite\">Je souhaite<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_14_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_14_dropdown_1\"><option value=\"\">- S\u00e9lectionner -<\/option><option value=\"Wissel naar een andere maat\"  >Passer \u00e0 une autre taille<\/option><option value=\"Wissel naar een ander item\"  >Passer \u00e0 un autre \u00e9l\u00e9ment<\/option><option value=\"Terugbetaling\"  >Remboursement<\/option><\/select><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Soumettre une demande de retour\">Soumettre une demande de retour<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form><div id='fluentform_14_errors' class='ff-errors-in-stack ff_form_instance_14_1 ff-form-loading_errors ff_form_instance_14_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_14_1 = {\"id\":\"14\",\"ajaxUrl\":\"https:\\\/\\\/www.thevandal.be\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_14_1\",\"form_id_selector\":\"fluentform_14\",\"rules\":{\"email\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Dit veld is vereist\",\"global\":true},\"email\":{\"value\":true,\"message\":\"Ce champ doit contenir un e-mail valide\",\"global_message\":\"Dit veld moet een geldig e-mailadres bevatten\",\"global\":true}},\"input_text\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"dropdown_1\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Dit veld is vereist\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            <\/div>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Heb je al een account in onze winkel, dan kan je rechtstreeks in je besteloverzicht\u00a0een retour\/herroeping aanvragen. RetourformulierWat is het e-mailadres waarmee je de bestelling plaatste?OrdernummerReden retouraanvraag- Kies een reden -Kleur niet zoals verwachtMateriaal niet zoals verwachtKwaliteit niet zoals verwachtProduct past niet op de fietsHet product is anders dan beschrevenVerkeerd product geleverdBeschadigd of kapot geleverdVertraging [&hellip;]<\/p>\n","protected":false},"author":407,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-57162","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/pages\/57162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/users\/407"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/comments?post=57162"}],"version-history":[{"count":2,"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/pages\/57162\/revisions"}],"predecessor-version":[{"id":65029,"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/pages\/57162\/revisions\/65029"}],"wp:attachment":[{"href":"https:\/\/www.thevandal.be\/fr\/wp-json\/wp\/v2\/media?parent=57162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}